Terms of service

1. Introduction

Welcome to Prime Grill Shop. These Terms of Service (“Terms”) govern your access to and use of our website at www.primegrillshop.com and any related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Services.

Prime Grill Shop is owned and operated by Franzaria Stores LLC.

2. Eligibility

By using the Services, you confirm that:

You are at least 18 years old;

You have legal capacity to enter into a binding agreement;

If acting on behalf of an entity, you are authorized to bind that entity to these Terms.

3. Accounts & Registration

3.1 Account Creation

Some features require creating an account. You agree to:

Provide accurate, complete, and current information;

Maintain and promptly update your information as needed.

3.2 Account Responsibilities

You are responsible for:

Keeping your login credentials confidential;

All activity under your account;

Immediately notifying us of unauthorized access.

Prime Grill Shop is not responsible for losses resulting from compromised accounts.

4. Orders & Payment

4.1 Product Availability

All products are subject to availability. We may discontinue or limit quantities without notice.

4.2 Pricing

Prices may change at any time. We are not liable for typographical errors or pricing inaccuracies.

4.3 Payment Terms

Accepted payment methods are displayed at checkout (e.g., major credit cards, Shop Pay, PayPal).

Payments are processed securely via Shopify Payments or other PCI-compliant processors.

You agree to provide accurate billing information.

4.4 Order Acceptance

We may refuse or cancel orders for reasons including:

Product unavailability;

Errors in pricing or descriptions;

Suspected fraud or unauthorized activity.

5. Shipping & Delivery

5.1 Shipping Policy

For full details on shipping timelines, carriers, and costs, please see our Shipping Policy.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss transfers to you once the item is delivered to the carrier.

5.3 Freight Claims

Freight claims must follow the procedures outlined in our Return, Refund & Freight Claim Policy, including:

Inspecting shipments while the driver is present;

Documenting visible damage directly on the delivery receipt;

Reporting damage within two business days;

Returning damaged items within 30 days.

Failure to follow these procedures may limit or void your ability to file a claim.

6. Returns & Refunds

All returns, refunds, and freight claims are governed by our Return, Refund & Freight Claim Policy, which includes:

Return request window: 15 days from delivery

Return shipping window: 10 days after receiving Return Authorization

Possible 20% restocking fee

Items must be unused, undamaged, and in original packaging

Refunds processed after inspection (may take 2–3 weeks)

By placing an order, you agree to the terms of that policy.

7. Intellectual Property Rights

7.1 Ownership

All content on the website—including text, images, graphics, logos, and software—is the property of Prime Grill Shop or its licensors and protected under intellectual property laws.

7.2 License

You are granted a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial use.

7.3 Restrictions

You may not:

Copy, reproduce, resell, or exploit any portion of the Services;

Use our trademarks without written permission;

Scrape, data-mine, or interfere with the Website’s functionality.

8. User Content

8.1 Submissions

By submitting reviews or other content, you grant Prime Grill Shop a royalty-free, worldwide, perpetual license to use, modify, and display such content.

8.2 Prohibited Content

You may not submit content that:

Is illegal, harmful, defamatory, obscene, or harassing;

Violates another party’s intellectual property rights;

Contains malware or harmful code.

9. Prohibited Activities

You agree not to:

Use the Services for unlawful purposes;

Attempt unauthorized access to the Website or its systems;

Interfere with site operations;

Use the Services to collect information about others without consent.

10. Disclaimers & Warranties

10.1 “AS IS” Basis

The Services are provided “AS IS” and “AS AVAILABLE.” We make no warranties—express or implied—regarding:

Accuracy or reliability;

Error-free operation;

Compatibility or availability.

10.2 Product Warranties

Products may be covered by manufacturer warranties, as described in our Warranty Policy. Prime Grill Shop does not issue its own warranties.

11. Limitation of Liability

To the fullest extent permitted by law, Franzaria Stores LLC shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

Use or inability to use the Services;

Shipping delays or delivery errors;

Unauthorized access to your account;

Errors or omissions in the Website content.

12. Indemnification

You agree to indemnify and hold harmless Franzaria Stores LLC and its affiliates from any claims, losses, liabilities, or expenses arising from:

Your use of the Services;

Your breach of these Terms;

Your violation of third-party rights.

13. Termination

We may suspend or terminate your access to the Services without notice if you violate these Terms or engage in harmful behavior.

14. Governing Law

These Terms are governed by the laws of the State of Colorado and the United States, without regard to conflict-of-law principles.

15. Dispute Resolution

Before pursuing formal legal action, you agree to attempt to resolve issues informally by contacting Customer Service.

16. Mobile Terms of Service (SMS Policy)

By opting into Prime Grill Shop’s SMS messaging service, you agree to receive recurring text messages including:

Order updates

Account alerts

Promotional offers

Cart reminders

Message frequency varies. Message and data rates may apply.
Participation is voluntary and not required for purchase.

To Opt Out:

Text STOP to the designated number. You will receive a one-time confirmation message.

For Help:

Text HELP or email chad@primegrillshop.com.

Other Important Mobile Terms:

You must provide a valid mobile number.

If your number changes, you must re-subscribe.

Carriers are not responsible for delayed or undelivered messages.

SMS opt-in data is never sold or shared except as needed to provide messaging services.

Full details appear in our Privacy Policy.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

17.2 Entire Agreement

These Terms constitute the full agreement between you and Prime Grill Shop and supersede prior agreements.

17.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

18. Contact Information

Company Name: Franzaria Stores LLC
Address: 2020 N Academy Blvd, Ste 261 #4129
Colorado Springs, Colorado 80909
Email: support@primegrillshop.com
Phone: (970) 292-6488