A premium wood pellet grill built for serious backyard cooking, with versatile temperature control, smart connectivity, and substantial cooking space
✓ Smart Wi-Fi & Bluetooth Control
✓ 1,205 Sq. In. of Total Cooking Space
✓ Versatile Grilling, Smoking, Roasting & Baking
✓ Open-Flame Searing Capability
The Louisiana Grills Founders Series Legacy 1200 is a premium pellet grill for buyers who want more than basic backyard smoking. It combines substantial capacity, connected convenience, and flexible live-fire cooking in a model built for cooks who value both control and versatility.
Freight Claim, Refund & Return, and Warranty Policies
Description
Experience true craftsmanship and next-generation performance with the Louisiana Grills Founders Series Legacy 1200 wood pellet grill—a premium, Wi-Fi enabled pellet grill created for serious outdoor cooks who demand professional results and refined design.
Built as an homage to pellet-grill pioneer Dan Thiessen, the Legacy 1200 blends over two decades of innovation with modern digital control and precision airflow technology. From low-and-slow smoking to high-heat searing and flat-top cooking, this grill is engineered to handle every cooking style with confidence and consistency.
Powered by the patented Pressurized Cooking System™, heat and smoke are evenly circulated throughout the cooking chamber for reliable, edge-to-edge results—perfect for brisket, ribs, poultry, pizzas, and large multi-dish cooks. When it’s time to finish over open flame, SearTech™ direct-flame technology lets you switch instantly from indirect heat to high-temperature grilling with a simple lever pull.
The redesigned Smart Touch digital controller with Wi-Fi® and Bluetooth® connectivity delivers rock-solid temperature control from 180°F to 600°F and connects to the Louisiana Grills mobile app, allowing you to monitor and manage your cooks remotely.
With its included interchangeable griddle insert, expansive cooking space, and all-stainless construction, the Legacy 1200 is ideal for backyard chefs, weekend entertainers, and outdoor cooking enthusiasts who want one premium wood pellet grill that can smoke, grill, sear, and griddle—all in a single platform.
Key Features
Professional-grade temperature consistency – Patented Pressurized Cooking System™ and rear exhaust circulation deliver even heat and smoke across the entire cooking surface.
Remote control and monitoring – Built-in Wi-Fi® and Bluetooth® connectivity lets you control your wood pellet grill directly from the Louisiana Grills mobile app.
True open-flame searing performance – SearTech™ technology allows instant switching between indirect cooking and direct-flame grilling for steakhouse-quality sear marks.
Wide cooking temperature range – Cook low and slow at 180°F or push up to 600°F for high-heat grilling and roasting.
Multiple cooking styles in one grill – Smoke, grill, roast, bake, and griddle with the included interchangeable flat-top insert.
Built for serious outdoor kitchens – Heavy-duty 304 stainless steel construction delivers long-term durability and premium appearance.
Designed for large gatherings – Generous cooking surface and prep shelves make it easy to cook for family events, holidays, and backyard parties.
Ideal For
Backyard chefs who want precise digital control and app-based monitoring
Entertainers who need a high-capacity wood pellet grill for large cookouts
Grillers who want one machine for smoking, searing, and griddle cooking
Outdoor cooking enthusiasts seeking a premium stainless steel pellet grill
Specifications
Total cooking surface: 1,205 sq. in.
Control & Cooking Features
Controller: Smart Touch digital touchscreen controller
Connectivity: Wi-Fi® and Bluetooth® enabled
Mobile app: Pairs with the Louisiana Grills mobile app
Temperature range: 180°F – 600°F
Direct and indirect cooking: SearTech™ control system
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
