Freight Claim, Refund & Return, and Warranty Policies
Gold Standard Warranty
Description
From sunrise breakfasts to late-night street tacos, the Summerset Pro Series 30" Gas Griddle brings culinary versatility and precision to your outdoor kitchen. Built for those who love to create without limits, this commercial-grade flat-top griddle delivers even heat, intuitive control, and exceptional durability — turning every meal into a moment worth savoring.
From Sunrise to Sizzle
Redefine outdoor cooking with the power and precision of natural gas. The Summerset Pro Series 30" Griddle offers a generous 495 sq. in. #304 stainless-steel cooking surface, engineered for even, consistent heat. With dual 18,000 BTU U-tube burners generating a total of 36,000 BTUs, you can effortlessly craft everything from fluffy pancakes and seared vegetables to sizzling carne asada and perfectly grilled seafood. Whether you’re cooking for one or for a crowd, this griddle’s performance is unmatched.
Designed for Performance, Built to Inspire
The Griddle Pro combines professional-grade power with elegant design details. Heat zone separators give you precision control across multiple temperature zones, while LED front panel lighting and bezel illumination that shifts from white to red provide both style and functionality. The removable #304 stainless-steel lid keeps your cooking surface clean and protected between uses. Backed by Summerset’s Gold Standard Warranty, it’s a griddle made to perform beautifully — day after day, year after year.
Key Features
Commercial-Grade #304 Stainless Steel Construction – Built to last with timeless durability and sleek design.
Two 18,000 BTU U-Tube Burners – Even, consistent heat distribution with 36,000 total BTUs.
The Griddle Pro is for outdoor use only and must be installed in a masonry or other fireproof enclosure. Maintain 16"–18" of clearance from all sides and back when near unprotected combustible materials (wood, plastic, stucco with wood framing). Never install under unprotected combustible overhead surfaces.
This is a slide-in unit and requires 1" of countertop support on both sides and rear. Leave the front 1" air gap open for proper airflow and drip tray access. Do not block airflow—overheating and poor combustion will occur if the front air inlet or more than 75% of the cooking surface is obstructed.
If installing under a patio roof, the cooking area must be fully covered by a chimney and exhaust hood (up to 1,000 CFM), and fully enclosed patio installations are not allowed. The unit must be installed so it can be removed for future service.
Gas connections must be performed by a qualified technician and must match the gas type on the unit’s rating plate. Follow all local codes and national gas standards. Always leak-test all connections before use, and keep gas hoses away from hot surfaces.
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
Warranty is valid for original purchaser at original site of delivery with proof of purchase and photo documentation only. Registration form must be submitted online within 30 days of the purchase date to validate the warranty. Warranty is void upontransfer of ownership.
