Freight Claim, Refund & Return, and Warranty Policies
Gold Standard Warranty
Description
Bring the heart of traditional wood-fired flavor to your backyard with the Summerset Hybrid Pizza Oven – Propane, where authentic fire-roasted taste meets modern precision and power. This commercial-grade outdoor oven blends the soul of old-world pizza making with the convenience and control of propane gas — giving you the freedom to create wood-fired pizzas, roasted meats, baked breads, and fire-kissed vegetables with ease and artistry.
Dual-Fuel Versatility: Wood-Fired Flavor, Gas-Fueled Control
Enjoy the best of both worlds with Summerset’s innovative hybrid design. Switch effortlessly between wood and propane to match your cooking style. Harness the deep, smoky flavor of real wood for artisan pizzas or ignite the clean, consistent power of propane for instant heat and precise temperature control. The Hybrid Pizza Oven is built for passionate cooks who want both flavor and flexibility — every meal, every occasion.
Engineered for Excellence, Built to Last
Crafted from premium #443 stainless steel, this oven combines stunning aesthetics with commercial-grade durability. Reaching temperatures up to 932°F, the Hybrid Pizza Oven delivers true culinary performance for professional results right in your outdoor kitchen.
The stainless-steel wood rack with ash catch keeps cleanup effortless, while the digital thermometer with dual meat probes ensures precise temperature readings every time. Backed by Summerset’s Gold Standard Warranty, it’s a masterpiece built to inspire and endure — season after season.
Key Features
40,000 BTUs of Cooking Power – Achieve high-heat searing and baking precision.
390 sq. in. Total Cooking Area – Perfect for multiple pizzas or large dishes.
Stainless-Steel Tube Burner – Reliable, even heat distribution.
Hybrid Fuel Design – Seamlessly cook with propane or wood.
Digital Thermometer with Dual Meat Probes – Precision cooking and monitoring.
Ambient Temperature Readout – Maintain perfect baking and roasting control.
Constructed from #443 Stainless Steel – Rust-resistant and built for long-term outdoor use.
Gold Standard Warranty – Premium protection for lasting peace of mind.
Specifications
Fuel Type: Propane & Wood (Hybrid)
BTUs: 40,000
Cooking Surface: 390 sq. in.
Construction: #443 Stainless Steel
Temperature Range: Up to 932°F (500°C)
Ignition System: Push-to-Light
Thermometer: Digital w/ Dual Probes
Warranty: Gold Standard Warranty
Installation
The Summerset Outdoor Oven is for outdoor use only and must be installed in a well-ventilated area away from garages, enclosed spaces, overhangs, or any unprotected combustible surfaces. Maintain safe clearance around the oven, keep children and flammable materials away, and never store propane cylinders near the unit.
This oven can be used as a freestanding, built-in, or countertop model. When connecting to LP gas, use only the included regulator and hose, ensure the tank sits upright, and perform a full leak test before use. For natural gas, installation must be completed by a qualified technician and comply with all local codes.
Always allow proper airflow around the oven—do not block ventilation openings. Before cooking, preheat and perform leak checks; after cooking, let the oven cool fully before closing the door or covering the unit. Optional accessories such as pizza stones, cooking grills, and smoker boxes must be placed according to the manual.
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
Warranty is valid for original purchaser at original site of delivery with proof of purchase and photo documentation only. Registration form must be submitted online within 30 days of the purchase date to validate the warranty. Warranty is void upontransfer of ownership.
