24-Inch Ceramic Charcoal Grill with Divide & Conquer® Cooking System, Air Lift™ Hinge, and Cart
✔ Large 450 sq. in. cooking area gives you more room for family meals and entertaining
✔ 2-Tier Divide & Conquer® system supports flexible multi-temperature cooking
✔ Air Lift™ Hinge makes the large ceramic dome easier to open and close
✔ Patented Ash Drawer simplifies cleanup after charcoal cooking
The Kamado Joe Big Joe® Series II is a premium 24-inch ceramic charcoal grill built for cooks who want more cooking space, authentic kamado flavor, easier dome lifting, and flexible multi-level cooking.
Freight Claim, Refund & Return, and Warranty Policies
Description
The Kamado Joe Big Joe Series II 24-Inch Ceramic Charcoal Grill with Cart is built for cooks who want more space, premium kamado performance, and upgraded everyday convenience. The large 450 sq in of cooking space gives you room to grill, smoke, roast, bake, sear, and feed family meals, backyard gatherings, and serious outdoor entertaining.
Built with Kamado Joe’s thick-walled ceramic body, this grill delivers excellent heat retention, authentic charcoal flavor, and reliable temperature control. The included 2-Tier Divide & Conquer Flexible Cooking System lets you cook different foods at different temperatures on a flexible two-level setup, offering more versatility than a traditional single-level grate.
The Kontrol Tower Top Vent helps maintain consistent airflow during dome opening and closing, while the Air Lift Hinge significantly reduces dome weight for easier lifting. Cleanup is simplified with the Patented Ash Drawer, and the double-thick wire mesh fiberglass gasket creates a strong air-tight seal for improved heat retention and smoke control. Complete with a cart and locking wheels, stainless steel cooking grates, AMP firebox, built-in thermometer, finished folding HDPE side shelves, ash tool, and stainless steel latch, the Big Joe Series II is a strong choice for charcoal cooks who want a larger kamado grill with premium features and practical usability.
With a thoughtful blend of premium materials and practical design, this grill brings backyard BBQ versatility to a new level—from everyday family cookouts to weekend smoking sessions.
Ideal For
For families and backyard gatherings that demand a large cooking surface and multi-zone flexibility.
For grillers who want authentic charcoal flavor paired with reliable temperature control and easy cleanup.
For outdoor cooks who value a durable cart, convenient prep space, and robust features that simplify big meals.
Why Choose This Grill?
This model pairs Kamado Joe’s iconic thick-walled ceramic body with a scalable cooking system that can handle diverse techniques—from grilling to smoking to baking. The Kontrol Tower Top Vent and Air Lift Hinge deliver precise, effortless operation, while the Patented Ash Drawer keeps cleanup quick and straightforward. Built-in convenience continues with folding HDPE side shelves, a sturdy heavy-duty cart with locking wheels, and durable stainless steel components for lasting performance.
Compared with basic charcoal grills, the Big Joe Series II offers greater cooking space, smarter airflow management, and a more flexible cooking system—all designed to elevate home barbecue experiences without sacrificing everyday usability.
Durable. Versatile. Built to perform.
Key Features
✔ Premium 24-Inch Ceramic Charcoal Grill Built with Kamado Joe’s thick-walled ceramic body for excellent heat retention, charcoal flavor, and versatile outdoor cooking. ✔ 450 Square Inches of Cooking Space Provides a large cooking surface for family meals, entertaining, smoking sessions, and multi-item grilling. ✔ 2-Tier Divide & Conquer® Flexible Cooking System Lets you cook different foods at different temperatures using a flexible two-level cooking setup. ✔ Kontrol Tower™ Top Vent Maintains consistent airflow settings during dome opening and closing for more reliable temperature control. ✔ Air Lift™ Hinge Significantly reduces dome weight, making the large ceramic lid easier and safer to open and close. ✔ Patented Ash Drawer Simplifies charcoal cleanup by allowing ash to be removed quickly and easily. ✔ Double-Thick Wire Mesh Fiberglass Gasket Creates a strong air-tight seal to improve heat retention, airflow control, and cooking efficiency. ✔ Heavy-Duty Cart with Locking Wheels Provides a stable base with added mobility for patios, decks, and outdoor cooking spaces. ✔ AMP Firebox Advanced multi-panel firebox design supports durability and high-temperature kamado cooking. ✔ Built-In Thermometer Allows you to monitor dome temperature directly from the grill. ✔ Finished Folding HDPE Side Shelves and Handle Adds convenient prep space while folding down when not in use. ✔ Included Accessories Comes with stainless steel cooking grates, stainless steel latch, built-in thermometer, finished folding side shelves, AMP firebox, and ash tool.
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
