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Napoleon Grill

Authorized Dealer

Napoleon Prestige PRO 500 Smart Gas Grill - Natural Gas

Napoleon Prestige PRO 500 Smart Gas Grill - Natural Gas

Smart grilling precision, powerful infrared searing, and premium stainless-steel performance.

  • Powerful infrared side burner for extremely high-temperature searing
  • Traditional controls and optional automated Smart Mode
  • Premium 9.5 mm stainless-steel cooking grids
  • Included high-capacity rotisserie system

Designed for serious home cooks who want the control of a traditional gas grill with the added convenience of app-connected temperature management, the Napoleon Prestige PRO 500 delivers steakhouse-level searing, versatile rotisserie cooking, and premium performance in a refined freestanding design.

$3,899.00 USD
$3,899.00 USD
Sale Sold out

Buy with confidence from Prime Grill Shop

  • ✔ Free insured freight shipping
  • ✔ Authorized dealer
  • ✔ Full manufacturer warranty
  • ✔ U.S.-based support before and after your purchase

Questions before ordering? Call (970) 661-9122

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Description
[Headline] Premium Freestanding Smart Gas Grill For Natural Gas [Intro Paragraphs]

The Napoleon Prestige PRO 500 Smart Gas Grill in natural gas delivers intelligent temperature control, premium stainless-steel construction, and serious cooking versatility in a freestanding package built for everyday meals and outdoor entertaining.

This grill makes the cooking experience expansive: four main stainless burners share direct and indirect heat, while the infrared SIZZLE ZONE side burner hits up to 1,800°F in under 30 seconds for fast, restaurant-worthy searing without tying up the main surface.

Inside, heat retention and precise searing come from 9.5 mm stainless-steel Iconic WAVE™ cooking grids, complemented by HeatBoost™ Reflector technology that redirects heat toward the cooking area for quicker recovery as you open the lid. You can operate it manually or switch to Smart Mode for automated temperature management through the grill display and mobile app.

Versatility extends beyond searing: a high-capacity rotisserie system roasts evenly, and when you add the right accessories, you can explore smoking, baking, griddle cooking, and more. Premium metal control knobs with dual-ring LED illumination and SafetyGlow indicators keep burner settings clear, even after dark, while integrated hood lighting and illuminated cabinet storage improve visibility and convenience.

[Ideal For]

Homeowners seeking premium, connected grilling on natural gas for everyday cooking and entertaining.

Cooks who want high-heat searing with a dedicated infrared zone while keeping ample surface space for vegetables and side dishes.

Families and friends who value built-in-style convenience, organized storage, and app-enabled monitoring of temps, probes, and grill status.

[Why Choose This Grill?]

Compared with basic grills, the Prestige PRO 500 combines sophisticated temperature control, smart automation, and a durable stainless-steel build to deliver consistent results at home. The integrated app and display simplify monitoring and control, while the robust four-burner configuration and the SIZZLE ZONE provide serious versatility for weeknight dinners or weekend entertaining.

[Short Punchy Brand-Style Lines]

Premium performance. Connected control. Built to endure.

Seamless searing. Precise heat. Lasting value.

[Emoji Feature Callouts] 🔥 SIZZLE ZONE Infrared Side Burner

Reaches up to 1,800°F in less than 30 seconds, enabling deep searing while the main cooking surface stays available for sides and veggies.

⚙ Intelligent Cooking With Smart Mode

Choose traditional manual grilling or let Intelligent Gas Automation manage burner output to maintain your target temperature via the grill display and mobile app.

⚡ HeatBoost Reflector Technology

redirects heat toward the cooking surface, helping the grill recover quickly after lid openings and maintain even temperatures across the grid.

🗺 Iconic WAVE Cooking Grids

9.5 mm stainless steel grids provide excellent heat retention, distinctive sear marks, and closely spaced bars to help keep smaller foods on the surface.

🧰 Rotisserie System Included

High-capacity rotisserie enables even roasting of poultry, roasts, and other large cuts for versatile cooking.

💡 Premium LED Knobs & Glow Safety

Dual-ring LED illumination on metal control knobs shows burner settings at a glance; SafetyGlow technology casts a red indicator when a burner is active.

[Construction & Materials]

Premium stainless-steel construction

9.5 mm stainless-steel Iconic WAVE™ cooking grids

Premium metal control knobs with dual-ring LED illumination

[Specifications]

Product Type: Premium freestanding smart gas grill

Number of Main Burners: 4

Total Burner Output: 82,000 BTUs

Total Cooking Area: 735 sq. in.

Primary Cooking Surface: 28 in. × 17.75 in.

Primary Cooking Area: Approximately 497 sq. in.

Cooking Grid Material: 9.5 mm stainless steel

Cooking Grid Design: Iconic WAVE™ cooking grids


Specification Details
Product Type Premium freestanding smart gas grill
Number of Main Burners 4
Total Burner Output 82,000 BTUs
Total Cooking Area 735 sq. in.
Primary Cooking Surface 28 in. × 17.75 in.
Primary Cooking Area Approximately 497 sq. in.
Cooking Grid Material 9.5 mm stainless steel
Cooking Grid Design Iconic WAVE™ cooking grids
Side Burner Infrared SIZZLE ZONE®
Maximum Sear-Zone Temperature Up to 1,800°F
Ignition System JETFIRE™ 2.0 ignition
Heat Management HeatBoost™ Reflector technology
Temperature Control Traditional Mode and automated Smart Mode
Smart Connectivity Napoleon mobile-app monitoring and control
Food-Probe Compatibility Supports up to 3 wired probes and 2 compatible wireless probes
Rotisserie System High-capacity motorized rotisserie kit included
Grease Management EasyClean™ Pro drip drawer
Interior Lighting Integrated hood and cabinet lighting
Control-Knob Lighting SmartGlow™ and SafetyGlow™ LED illumination
Overall Width 65.5 in.
Overall Depth 26.5 in.
Overall Height 52.75 in.
Height With Lid Open 58.5 in.
Mobility Powder-coated caster wheels
Fuel Type Propane or natural gas, depending on selected model
Warranty Napoleon limited lifetime warranty
Freight Claim, Refund & Return, and Warranty Policies

Freight Claim, Refund & Return, and Warranty Policies

FREIGHT CLAIMS

Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.

By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.

Record any damage or missing pieces directly on the delivery receipt.

Concealed damages will be paid out at 1/3 of the cost.

Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.

Report any damage within two business days, including delivery details and photos showing the issue.

You may report a freight cliaim here: https://weareafdistributors.com/freight-claim-policy/

Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.

RETURN POLICY

Submit your return request within 15 days of delivery.

You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.

Please also note that a 20% restocking fee may apply to approved returns.

If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days

From the date this email is received, you will have 10 days to return the product.

Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.

Items returned outside of this process or timeframe are not eligible for a refund.

WARRANTY POLICY

At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.

Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.

How Warranty Support Works

All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.

If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.

Please gather the following before beginning a warranty claim:

Product serial number

Part numbers (if applicable)

Photos or videos of the issue

Notes from troubleshooting with manufacturer support

Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.

Warranty Claim Process

Although each manufacturer’s process may differ, warranty claims typically follow these steps:

  1. Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.

  2. Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.

  3. Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.

  4. Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.

       5. Email chad@primegrillshop.com with all of the relevant information.  

Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.

Replacement Part Lead Times

Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.

Please note:

Backordered items may extend the processing timeline.

Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.

Freight Damage vs. Warranty Claims

A warranty claim and a freight claim cannot be filed for the same issue.

Freight Damage (Shipping Damage):

Includes any visible or concealed damage that occurs during shipping.

Must be reported within 48 hours of delivery.

Should be filed as a freight claim, not a warranty claim.

Warranty Claim (Defective Product):

Applies when a product or part is defective but not damaged during delivery.

Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.

Damaged Components Upon Arrival

If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.

If visible damage is noticed at delivery, we strongly recommend:

Refusing the shipment, which automatically classifies the issue as freight damage.

Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.

If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.

Professional Installation Requirements

We strongly recommend having your product installed by a licensed professional.

Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.

This applies especially to:

Gas appliances

Grills and outdoor kitchen components

Electrical products

Venting systems

Refrigeration units

Proper installation ensures safety, performance, and full warranty coverage.

We’re Here to Help

Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.

Contact Us:
support@primegrillshop.com

We’re here to ensure you receive the support you need and the quality you expect.

Which Napoleon Freestanding Grill Is Right for You?

Quickly compare Napoleon’s freestanding grill lineup to find the right fit for your cooking style, feature preferences, and entertaining needs.

Model Best For Key Advantage Standout Feature
Rogue PRO 525 Buyers who want strong everyday grilling performance at a more approachable price point Excellent value with premium Napoleon styling Infrared side burner in a practical 525-size format
Rogue PRO 625 Buyers who want Rogue PRO value with more room to cook More cooking space without jumping into Prestige pricing Larger 625 format with infrared side burner
Rogue PRO-S 525 Grillers who want a more feature-rich step up from Rogue PRO Adds rear-burner versatility and a more premium feel Infrared side and rear burners in a manageable footprint
Rogue PRO-S 625 Buyers who want more room and more versatility in the Rogue family Combines larger cooking area with upgraded burner flexibility 625-size format with infrared side and rear burners
Prestige 500 Buyers who want a true premium freestanding gas grill for everyday use Balanced premium performance, build quality, and versatility Prestige-level fit and finish with side and rear burners
Phantom Prestige 500 Connected Buyers who want premium performance with a more design-forward look Distinctive styling plus smart-grill connectivity Matte black Phantom finish with connected grilling features
Prestige 665 Larger households and buyers who cook for groups more often More cooking capacity without going all the way to PRO-tier pricing Expanded 665 format for bigger meals and entertaining
Prestige 665 Connected Buyers who want larger-capacity premium grilling with smart controls Combines size and premium capability with connected features Connected grilling in a larger Prestige footprint
Prestige PRO 500 Serious grillers who want a higher-end premium gas grill in a practical size More upscale materials, finish, and refinement than standard Prestige PRO-level styling and premium feature execution in a 500 format
Prestige PRO 665 Frequent entertainers who want premium performance and more room Large-capacity PRO grill with stronger presence and refinement Premium 665 format with PRO styling and entertaining capacity
Prestige PRO 825 Luxury outdoor spaces and buyers who want maximum versatility Flagship Napoleon gas-grill capacity and capability Dual-head layout for large-scale entertaining and broader cooking flexibility
Charcoal Professional Grill Buyers who prefer charcoal flavor and a more traditional live-fire cooking experience Dedicated premium charcoal option in the Napoleon lineup Professional stainless charcoal format for classic grilling enthusiasts

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