Freight Claim, Refund & Return, and Warranty Policies
Description
The Napoleon Rogue PRO-S 625 Natural Gas Grill with Infrared Side and Rear Burners - Stainless Steel brings premium grilling performance, generous cooking space, and advanced infrared burner technology to your outdoor kitchen or patio. Built from durable stainless steel, this natural gas grill is designed for serious backyard cooks who want powerful heat, precise control, and a polished professional look.
Five main burners deliver consistent heat across the large cooking surface, while the integrated infrared SIZZLE ZONE™ side burner reaches high temperatures for steakhouse-style searing. The infrared rear burner adds flexibility for rotisserie-style cooking when paired with a compatible rotisserie kit, making it easier to prepare roast chicken, prime rib, pork loin, and other slow-roasted favorites.
Napoleon’s iconic WAVE™ stainless steel cooking grids help distribute heat evenly while reducing the chance of food falling through the grates. Dual-level stainless steel sear plates vaporize drippings for added flavor while helping protect the burners below. Backlit SafetyGlow™ control knobs illuminate red when a burner is in use, adding visibility and peace of mind for evening grilling.
With a large 988-square-inch total cooking area, folding side shelf, locking casters, and rust-resistant stainless steel construction, the Rogue PRO-S 625 is built for homeowners who want a high-performance freestanding gas grill with premium features and everyday convenience.
Five Main Burners: Delivers strong, even heat across the main cooking surface for everyday grilling, roasting, and indirect cooking.
Infrared SIZZLE ZONE™ Side Burner: Creates intense high heat for steakhouse-style searing and can also be used for sauces or side dishes.
Infrared Rear Burner: Supports rotisserie-style cooking when used with a compatible rotisserie kit.
Stainless Steel WAVE™ Cooking Grids: Help provide even heating, excellent sear marks, and long-lasting durability.
Dual-Level Stainless Steel Sear Plates: Vaporize drippings for flavor while helping protect the burners.
SafetyGlow™ Control Knobs: Backlit knobs illuminate red when a burner is on for improved nighttime visibility and safety.
Large Cooking Capacity: 34.75-inch by 18-inch main cooking area accommodates up to 39 burgers.
Stainless Steel Construction: Rust-resistant, durable exterior designed to withstand outdoor conditions.
Folding Side Shelf: Saves space when the grill is not in use, making it easier to fit on patios and tighter outdoor layouts.
Locking Casters: Allows easier movement and secure placement once the grill is positioned.
Specifications
Brand
Napoleon
Series
Rogue PRO-S 625
SKU
RPS625RSIBNSS-2
Fuel Type
Natural Gas
Finish
Stainless Steel
Main Burners
5
Side Burner
Large Infrared SIZZLE ZONE™ Side Burner
Rear Burner
Infrared Rear Burner
Heat Output
88,500 BTU
Main Cooking Area
34.75 x 18 in. / 39 burgers
Total Cooking Area
988 sq. in.
Cooking Grids
Stainless Steel WAVE™ Cooking Grids
Rotisserie Included
No
Height
48 in. / 63 in. with lid open
Width
66 in. / 56 in. with shelf down
Depth
25 in.
Packaging Dimensions
23.75 in. H x 41.75 in. W x 27.50 in. D
Packaging Weight
200 lbs.
Warranty
15-Year Warranty*
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.