Freight Claim, Refund & Return, and Warranty Policies
Description
Premium Built-In Grilling with Rotisserie Versatility
The ProFire DLX 27-Inch Built-In Propane Gas Grill with Infrared Rotisserieis designed for outdoor cooks who want more than a standard compact grill. Built from durable 304 stainless steeland engineered for custom outdoor kitchen installations, this premium built-in model combines powerful grilling performance with the added flexibility of rotisserie cooking.
With 44,000 BTUs of main burner powerand two independent grilling zones, this grill gives you the control to cook different foods at different temperatures at the same time. Whether you're searing steaks, grilling vegetables, or managing multiple components of a meal, the dual-zone setup helps you cook with greater precision and consistency.
Its cooking surface includes 525 square inches of primary cooking areaand 150 square inches of secondary cooking space, for a total of 675 square inches of cooking area. That makes it a strong fit for homeowners who want high-end built-in performance in a more compact footprint.
Rear Infrared Rotisserie Burner for Expanded Cooking Capability
One of the standout features of this model is its rear infrared rotisserie burner, which powers a heavy-duty rotisserie kitfor roasting poultry, pork, and other large cuts with even, flavorful results. This added capability makes the grill more versatile than standard built-in models and helps turn your outdoor kitchen into a more complete cooking station.
The grill also features reversible SearMagic hard anodized aluminum cooking grids, designed to deliver even heat distribution and impressive sear marks. Combined with stainless steel heat plates, this system helps create consistent cooking performance across the grilling surface.
Designed for Style, Visibility, and Lasting Performance
For nighttime grilling, interior halogen lightsilluminate the cookbox so you can keep cooking comfortably after sunset. Blue LED bezel control knobsadd a polished, modern look while improving visibility in low-light conditions.
An electronic constant spark ignitionsystem helps ensure dependable startups, while UL certification, limited lifetime warranty coverage, and USA-made constructionadd confidence in the grill’s long-term quality and durability.
The ProFire DLX 27-Inch Built-In Propane Gas Grill with Infrared Rotisserieis an ideal choice for homeowners who want premium materials, precision grilling control, and rotisserie performance in a compact built-in design.
Key Features
27-inch built-in propane gas grill
44,000 BTUsof main burner cooking power
Two independent grilling zones
Rear infrared rotisserie burner
Heavy-duty rotisserie kit
525 sq. in. primary cooking area
150 sq. in. secondary cooking area
675 sq. in. total cooking area
SearMagic reversible hard anodized aluminum cooking grids
Stainless steel tube burners
Stainless steel heat plates
304 stainless steel construction
Electronic constant spark ignition
Interior halogen lighting
Stylish blue LED bezel control knobs
UL certified
Made in the USA
Limited lifetime warranty
Specifications
Brand:ProFire
Series:DLX
Product Type:Built-In Gas Grill
Installation Type:Built-In
Fuel Type:Propane
Main Burner BTU Output:44,000 BTUs
Grilling Zones:2
Burner Material:Stainless Steel Tube
Rear Burner:Infrared Rotisserie
Primary Cooking Area:525 sq. in.
Secondary Cooking Area:150 sq. in.
Total Cooking Area:675 sq. in.
Cooking Grid Material:SearMagic Hard Anodized Aluminum
Heat Plates:Stainless Steel
Exterior Material:304 Stainless Steel
Ignition System:Electronic Constant Spark
Interior Lighting:Halogen
Control Knobs:Blue LED Bezel
Grill Head Width:27 in.
Grill Head Depth:24.5 in.
Grill Head Height:24 in.
Grill Head Weight:145 lbs.
Certification:UL Certified
Made In:USA
Warranty:Limited Lifetime
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
