Freight Claim, Refund & Return, and Warranty Policies
Description
Deluxe Built-In Grilling Power for Outdoor Kitchens
The MHP ProFire DLX 48" Built-In Propane Gas Grill – Stainless Steel with Double Side Burner is built for outdoor cooks who want premium materials, reliable power, and the convenience of an integrated side burner in one streamlined built-in design. Made in the USA and constructed from 304 stainless steel, this grill is designed to stand up to the elements while delivering the polished look expected in a high-end outdoor kitchen.
With 66,000 BTUs of grilling power across six main burners, this grill gives you the flexibility to cook a full meal with confidence. Whether you’re searing steaks, grilling burgers, cooking chicken, or managing food for a gathering, the multi-burner setup gives you the control needed for consistent outdoor cooking results.
Its 714 square inches of main grilling area offers plenty of space for everyday meals and entertaining, with room to cook up to 33 burgers at once.
Integrated Side Burner for More Outdoor Cooking Flexibility
A standout feature of this model is its built-in 30,000 BTU side burner, which gives you extra capacity for simmering sauces, heating side dishes, boiling water, or finishing parts of the meal without having to go back inside. That added flexibility makes this grill a stronger centerpiece for a complete outdoor kitchen setup.
The grill also features stainless steel cooking grates for dependable durability and long-term performance, while stainless steel flame tamers help support even heat distribution across the cooking surface.
Built for Reliable Performance
This deluxe built-in grill is designed for practical performance as well as premium presentation. Internal grill lights help improve visibility for evening cooking, while the analog thermometer makes it easy to monitor temperatures during grilling.
A continuous spark ignition system helps provide dependable startups, and the built-in configuration makes this model an excellent fit for custom outdoor kitchen islands. A rotisserie kit is available separately for buyers who want to expand the grill’s capabilities later.
The ProFire DLX 48-Inch Built-In Propane Gas Grill with Side Burner is an excellent choice for homeowners who want premium stainless steel construction, substantial cooking power, and the added convenience of integrated side-burner performance.
Key Features
48-inch built-in propane gas grill
66,000 BTUs of grilling power
Six main burners
30,000 BTU side burner
714 sq. in. main grilling area
Cooks up to 33 burgers
Made in the USA
Premium 304 stainless steel construction
304 stainless steel main burners
Stainless steel cooking grates
Stainless steel flame tamers
Internal grill lights
Continuous spark ignition
Analog thermometer
Built-in configuration for custom outdoor kitchens
Rotisserie kit available separately
Quick ship eligible
Specifications
Brand: ProFire
Series: DLX 48 Inch
Collection: Deluxe
Model Number: PFDLX48S-P
Configuration: Built-In
Application Type: Outdoor
Fuel Type: Propane
Class: Premium
Exterior Material: Stainless Steel
Stainless Steel Grade: 304 Stainless Steel
Primary Color: Stainless Steel
Made In USA: Yes
Commercial Use: Yes
Size: Medium (27 - 33")
Number Of Main Burners: 6
Main Burner Material: 304 Stainless Steel
Grilling Surface BTUs: 66,000
Infrared Main Burner: Not Available
Rear Burner Rotisserie: No
Rotisserie Kit: Available
Rotisserie Burner BTUs: No Rear Burner
Side Burner Type: Side Burner
Total Side Burner BTUs: 30,000
Main Grilling Area: 714 sq. in.
Total Cooking Capacity: 714 sq. in.
Cooking Grid Dimensions: 33 3/8" x 20 1/2"
Cooking Grate Material: Stainless Steel
Flame Tamer Material: Stainless Steel
Heat Zone Separators: No
Ignition Type: Continuous Spark
Flash Tubes: No
Includes Smoker Box: No
Grill Lights: Internal
Thermometer: Analog
WiFi/Bluetooth Enabled: None
Hose Included: Yes
Marine Grade: No
Quick Ship: Yes
Cutout Width: 48 1/4"
Cutout Depth: 24 1/2"
Cutout Height: 10"
Dimensions
Width: 48"
Depth: 24.5"
Height: 10"
Weight: 207 lbs.
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
