Freight Claim, Refund & Return, and Warranty Policies
Comprehensive Warranty
Description
The Ultimate Outdoor Griddle. Power, Precision & Protection Combined.
Take your outdoor cooking experience to the next level with The Grand Texan by Le Griddle (Model GFE160 LK) — the largest and most powerful griddle in the Le Griddle collection, now complete with matching stainless steel lids (GFLID75 × 2) for full protection and style. Built for passionate outdoor chefs and entertainers, The Grand Texan delivers 36,000 BTUs of evenly distributed heat across dual griddle zones, allowing you to prepare restaurant-quality meals for family, friends, or events with ease. Engineered in the USA from 304 stainless steel with Le Griddle’s patented Dual Plate System™, it’s a masterpiece of design, performance, and durability.
Premium Features
Complete Setup: Includes The Grand Texan 4-Burner Gas Griddle (GFE160) and two matching Stainless Steel Lids (GFLID75 × 2).
Quad-Burner Power: Four U-shaped 304 stainless steel burners produce a total of 36,000 BTUs for exceptional heat coverage and responsiveness.
Expansive Cooking Area: Dual 29 ⅜″ × 15 ¾″ stainless steel surfaces provide professional-level cooking capacity — ideal for large families or gatherings.
Dual Plate System™: 304 stainless steel cooking surface bonded to a cast-iron base plate ensures perfectly even heat retention and consistency across every inch.
304 Stainless Steel Construction: Full stainless steel frame and components for weather resistance, longevity, and modern outdoor elegance.
Built-In Safety System: Four safety valves with thermocouples automatically shut off gas flow in the event of a flame outage.
Battery-Powered Ignition: Quick, reliable push-button start for effortless lighting.
Protective Stainless Steel Lids Included: Two durable brushed stainless lids shield your griddle from dust, weather, and debris when not in use.
Easy Cleaning: Removable grease trays make post-cook maintenance simple and efficient.
Fuel Flexibility: Ships ready for Natural Gas with Propane orifices included for easy conversion.
Made in the USA: Handcrafted to Le Griddle’s exacting standards for professional outdoor kitchens.
Specifications
Model Name: The Grand Texan
Model Number: GFE160 LK
Cooking Surface (Each Zone): 29 ⅜″ W × 15 ¾″ D
Total Burners: 4 Stainless Steel U-Shaped Burners
Total Output: 36,000 BTUs
Gas Type: Natural Gas (Propane conversion orifices included)
Compatible with the Le Griddle Portable Cart (GFCART160) for freestanding use.
Gas connections sold separately:
Natural Gas: See Flex Hoses – SSFLEX
Propane: See LP Hoses – RONHK
Warranty
Lifetime Warranty: Cooking surfaces and burners free from manufacturer defects (for original owner).
10-Year Warranty: All other parts free from manufacturer defects (for original owner).
Note: Cart and gas connections sold separately. Ensure at least 25″ rear clearance for proper lid operation and ventilation.
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
We’re here to ensure you receive the support you need and the quality you expect.
Comprehensive Warranty
Le Griddle is proud to offer one of the most comprehensive warranty programs in the outdoor cooking industry, backing its products with long-term protection and proven manufacturing standards.
Warranty Coverage
Lifetime Warranty All Le Griddle gas and electric cooking surfaces and burners are warranted free from manufacturer defects for the lifetime of the product to the original owner.
10-Year Warranty All other parts and components are warranted free from manufacturer defects for 10 years to the original owner.
This warranty is non-transferable and applies only to the original purchaser.
What This Warranty Covers
Manufacturer defects in materials or workmanship
One-time replacement of original defective parts
Warranty coverage is limited to replacement parts only. Labor, shipping, removal, or installation costs are not covered.
What Is Not Covered
This warranty does not cover:
Temporary deformation of the cooking plate caused by high heat (this is normal and resolves once cooled)
Normal wear and cosmetic changes that do not affect performance (scratches, discoloration, surface changes)
Rust, cracks, or surface deformation that do not impact operation
Damage caused by misuse, abnormal use, product modification, or failure to follow operating instructions
Damage caused by improper cleaning products (including chlorine-based cleaners)
Damage resulting from drops, impacts, or accidents
Inspection & Claims
Le Griddle appliances are carefully inspected before shipment. If you discover any issues:
Out-of-box issues must be reported to the retailer within 48 hours of delivery
If your appliance is not functioning properly, contact support@primegrillshop.com
To submit a warranty claim, the owner must retain and provide the original proof of purchase.
Usage & Eligibility
Warranty applies to original owner only
No product registration is required
Residential use: Covered for both gas and electric units
Commercial use: Covered for electric units only (at this time)
