Freight Claim, Refund & Return, and Warranty Policies
Description
Professional Outdoor Cooking Power Built to Last
The Outdoor Plus Videl 36" Commercial Built-In Gas Grill delivers professional-grade performance for serious outdoor kitchens. Built entirely from commercial-grade 304 stainless steel, this premium grill combines powerful heat output, precise temperature control, and rugged durability designed to perform in demanding outdoor environments.
Powered by three cast stainless steel burners producing 54,000 BTUs, the Videl grill heats quickly and maintains consistent temperatures across the cooking surface. Heavy-duty 9mm stainless steel cooking grates deliver exceptional heat retention for steakhouse-quality searing, while the flame-thrower ignition system ensures fast, reliable startup every time.
Whether you're searing steaks, slow-roasting meats, grilling seafood, or preparing vegetables, the Videl 36" Commercial Grill provides the precision and reliability serious backyard chefs demand.
Engineered for both residential outdoor kitchens and commercial outdoor cooking environments, this grill blends durability, performance, and thoughtful design into one powerful outdoor cooking system.
Key Features
Built with Commercial-Grade 304 Stainless Steel
The entire grill is constructed from premium 304 stainless steel, a food-grade material widely used in professional kitchens for its superior resistance to corrosion, rust, and outdoor weather conditions. This durable construction ensures long-lasting performance while maintaining a clean, polished appearance in your outdoor kitchen.
Powerful 54,000 BTU Cooking Performance
With three high-performance burners producing a total of 54,000 BTUs, the Videl grill provides rapid preheating, powerful searing capability, and consistent heat distribution across the cooking surface.
This level of heat output allows you to cook everything from delicate vegetables to thick steaks with precision.
Cast Stainless Steel Burners for Even Heat
Heavy-duty cast stainless steel burners are designed for long-term durability and superior heat distribution. These commercial-style burners resist corrosion and warping while delivering reliable cooking performance every time you fire up the grill.
Flame-Thrower Ignition for Reliable Startup
The flame-thrower ignition system sends a direct flame to the burners for fast and dependable ignition. This eliminates frustrating delayed ignition and ensures your grill lights quickly and reliably in any weather conditions.
Extra-Thick 9mm Stainless Steel Cooking Grates
The 9mm commercial-grade stainless steel cooking grates retain heat exceptionally well, allowing for powerful searing while improving durability compared to thinner grill grates. The added mass also helps maintain stable cooking temperatures throughout the grilling process.
Dedicated Veggie Grates for Smaller Foods
Closely spaced 9mm stainless steel veggie grates help prevent smaller foods from falling through the cooking surface while still allowing for excellent heat transfer and even cooking.
Adjustable Warming Rack
A convenient two-position warming rack provides additional cooking space and can easily be moved out of the way when not in use, allowing you to keep finished foods warm while preparing additional items.
Designed for Performance, Safety & Convenience
Double-Lined Hood for Superior Heat Retention
The double-lined hood creates an insulating air gap that helps trap heat inside the cooking chamber, improving cooking efficiency and helping maintain consistent temperatures.
Premium Temperature Gauge
The integrated premium temperature gauge allows you to monitor internal grill temperatures with precision so you can achieve consistent cooking results.
Cool-Touch Control Knobs
Rubberized cool-touch control knobs remain comfortable to operate even during extended grilling sessions, enhancing safety and ease of use.
Anti-Theft Knob Design
Hidden set screws secure the control knobs to the grill, helping deter theft and ensuring components remain securely in place.
Built-In One-Hour Commercial Safety Timer
The integrated 1-hour commercial timer automatically shuts off gas flow after 60 minutes, helping prevent unattended operation and supporting commercial kitchen safety standards.
Safety Valve System
A push-and-turn safety valve system prevents accidental gas flow from unintended contact, adding another layer of safety to your outdoor cooking setup.
Full-Width Grease Tray
A large full-width grease tray efficiently collects drippings, helping reduce flare-ups while making cleanup quick and easy.
Flavor Bars for Enhanced Grilling Flavor
Strategically positioned flavor bars vaporize food drippings to create additional flavor while protecting burners and minimizing flare-ups.
Flame Carryover System
The flame carryover system automatically relights burners if they are blown out by wind, ensuring consistent cooking performance and enhanced safety.
Built for Outdoor Durability
Rear Rain Gutter Protection
A built-in rear rain gutter system helps protect internal grill components from rain, debris, and dirt accumulation.
Anti-Rotation Lid Handle
The anti-rotation handle design prevents twisting when opening or closing the grill lid, providing stable and comfortable operation.
Cool-Grip Handle System
Strategic airflow vents and a heat spacer help keep the grill handle cooler to the touch during high-temperature cooking.
Removable Rear Service Panel
A removable back panel allows convenient access to internal grill components for maintenance and servicing when needed.
Specifications
Grill Specifications
Model: Videl 36" Commercial Grill Fuel Type: Liquid Propane (LP) Total Heat Output: 54,000 BTU Number of Burners: 3
Gas conversion kit LP/NG orifices included LP/NG regulators included
Certifications
CSA Certified CSA Sanitation Certified
Ideal for Premium Outdoor Kitchens
The Outdoor Plus Videl 36" Commercial Built-In Gas Grill is ideal for homeowners and outdoor cooking enthusiasts who want restaurant-quality performance in their backyard outdoor kitchen.
With its powerful burners, durable stainless steel construction, and commercial-grade safety features, this grill is designed for serious grilling, entertaining, and high-performance outdoor cooking.
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
