Freight Claim, Refund & Return, and Warranty Policies
Description
Professional Outdoor Cooking Power Built to Last
The Outdoor Plus Videl 36" Commercial Grill delivers professional-grade grilling performance in a durable, stainless steel outdoor cooking system built for serious backyard chefs. Constructed entirely from commercial-grade 304 stainless steel, this premium built-in grill combines powerful heat output, precision temperature control, and rugged durability designed to perform in demanding outdoor environments.
With 54,000 BTUs of cooking power, heavy-duty 9mm stainless steel cooking grates, and a precision flame-thrower ignition system, the Videl 36" Grill provides consistent heat distribution and reliable startup every time. Whether you're searing steaks, slow-roasting meats, or preparing delicate vegetables, this commercial-inspired grill offers the control and performance needed to cook with confidence.
Designed for both residential outdoor kitchens and commercial outdoor cooking applications, the Videl 36" Grill combines performance, durability, and smart engineering for a superior grilling experience.
Key Features
Why You'll Love the Outdoor Plus Videl 36" Commercial Grill
Commercial-Grade 304 Stainless Steel Construction
Built entirely from premium 304 stainless steel, the Videl grill resists corrosion, rust, and weather damage. This food-grade material is widely used in professional kitchens for its durability, easy cleaning, and long-term performance in outdoor environments.
Powerful 54,000 BTU Heat Output
With three high-performance burners delivering a total of 54,000 BTUs, the grill provides fast preheating, powerful searing capability, and even heat distribution across the cooking surface.
Cast Stainless Steel Burners for Even Heat
Heavy-duty cast stainless steel burners resist warping and corrosion while delivering consistent heat for reliable cooking performance every time you fire up the grill.
Flame Thrower Ignition System
The flame-thrower ignition system sends a direct flame to the burners for fast, reliable startup, eliminating frustrating delayed ignition and ensuring dependable lighting in all conditions.
Extra-Thick 9mm Stainless Steel Cooking Grates
The 9mm commercial-grade cooking grates retain heat exceptionally well, allowing for better searing while improving durability compared to thinner grates.
Dedicated Veggie Grates
Closely spaced 9mm veggie grates help prevent smaller foods from falling through the cooking surface while maintaining excellent heat transfer.
Adjustable Warming Rack
A versatile two-position warming rack provides additional cooking space and can easily move out of the way when not in use.
Double-Lined Hood for Superior Heat Retention
The double-lined hood creates an insulating air gap that helps trap heat inside the cooking chamber, improving cooking efficiency and reducing fuel consumption.
Premium Temperature Gauge
Monitor grill temperature with precision using the integrated premium heat gauge, allowing you to achieve perfect cooking results with greater accuracy.
Designed for Performance, Safety, and Convenience
Cool Touch Control Knobs
Rubberized cool-touch knobs remain comfortable and safe to operate even during extended grilling sessions.
Anti-Theft Knob Design
Hidden set screws secure the knobs to the grill, helping deter theft and keeping your grill components protected.
Safety Valve System
The push-and-turn safety valve prevents accidental gas flow from unintended contact, adding an extra layer of safety.
Built-In One-Hour Commercial Timer
The integrated 1-hour commercial timer automatically shuts off gas flow after 60 minutes, helping prevent unattended operation and supporting commercial kitchen safety standards.
Full-Width Grease Tray
A large full-width grease tray collects drippings efficiently to reduce flare-ups and simplify cleanup.
Flavor Bars for Enhanced Cooking
Strategically placed flavor bars vaporize drippings to enhance flavor while protecting burners and reducing flare-ups.
Flame Carryover System
The flame carryover system ensures burners automatically relight if blown out by wind, maintaining consistent and safe cooking performance.
Built for Outdoor Durability
Back Rain Gutter
A rear rain gutter system protects internal grill components from rain, debris, and dirt buildup.
Anti-Rotation Handle
The anti-rotation handle prevents twisting when lifting the lid, providing stable and comfortable operation.
Cool Grip Handle System
Strategic airflow vents and a heat spacer help keep the handle cooler to the touch, even during high-temperature grilling.
Removable Back Panel
A removable rear panel allows convenient access to internal grill components for maintenance and servicing.
Specifications
Model: Videl 36" Commercial Grill Fuel Type: Liquid Propane / Natural Gas Compatible Total BTU Output: 54,000 BTU
The Outdoor Plus Videl 36" Commercial Grill is ideal for homeowners and outdoor cooking enthusiasts who want restaurant-quality performance in their backyard outdoor kitchen. Its durable construction, powerful burners, and commercial safety features make it perfect for frequent grilling, entertaining, and professional-level outdoor cooking.
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
