Freight Claim, Refund & Return, and Warranty Policies
Description
Professional Outdoor Cooking Power for Serious Backyard Kitchens
The Outdoor Plus Videl 42" Built-In Gas Grill delivers powerful, commercial-grade performance designed for luxury outdoor kitchens and serious grilling enthusiasts. Built entirely from premium 304 stainless steel, this 5-burner grill combines durability, precision temperature control, and exceptional heat output for restaurant-quality results in your backyard.
With an impressive 108,000 BTUs of total cooking power, heavy-duty 9mm stainless steel cooking grates, and a rear infrared rotisserie burner, the Videl 42" grill is engineered for high-performance grilling, searing, roasting, and slow cooking. Its natural convection hood design helps circulate heat evenly across the cooking surface, delivering consistent results whether you're cooking steaks, seafood, vegetables, or whole rotisserie chickens.
Thoughtfully designed features like flame-thrower ignition, dual interior lights, flame carryover safety system, and a full-width grease management tray make this grill as practical and reliable as it is powerful.
Whether you're designing a premium outdoor kitchen or upgrading your backyard grilling station, the Outdoor Plus Videl 42" grill offers the durability, performance, and craftsmanship expected from a commercial-grade outdoor appliance.
Frequently Asked Questions
What size outdoor kitchen does a 42-inch built-in grill fit best in?
A 42-inch built-in grill like the Outdoor Plus Videl is ideal for medium to large outdoor kitchens. With over 1,000 square inches of total cooking space, it provides enough room to cook for large gatherings while still fitting comfortably within standard outdoor kitchen islands.
How powerful is the Outdoor Plus Videl 42" grill?
The Videl 42" built-in grill delivers an impressive 108,000 BTUs of total cooking power from five cast stainless steel burners. This high heat output allows for restaurant-quality searing while still offering precise temperature control for roasting, grilling, and indirect cooking.
What is the benefit of a rear infrared rotisserie burner?
A rear infrared rotisserie burner provides intense radiant heat that cooks food evenly while locking in moisture. This feature is ideal for rotisserie chicken, prime rib, pork loin, and other slow-roasted meats, creating crisp exteriors with juicy interiors.
Why is 304 stainless steel important for outdoor grills?
304 stainless steel is one of the most durable materials used in premium outdoor grills. It offers excellent resistance to corrosion, rust, and weather exposure, making it ideal for long-term outdoor use while maintaining its appearance and structural integrity.
Can the Outdoor Plus Videl 42" grill use both natural gas and propane?
Yes. The grill is designed to work with either natural gas or liquid propane, and it includes the necessary LP/NG orifices, regulators, and gas conversion components for flexible installation.
Key Features
Commercial-Grade 304 Stainless Steel Construction
Built entirely from high-quality 304 stainless steel, the Videl 42" grill offers exceptional resistance to corrosion, rust, and harsh outdoor conditions while maintaining a sleek, professional appearance.
Powerful 108,000 BTU Cooking Performance
Five cast stainless steel burners deliver exceptional heat output and precise temperature control, allowing you to sear steaks, slow roast meats, or grill delicate foods with confidence.
Heavy-Duty 9mm Stainless Steel Cooking Grates
Premium 9mm stainless steel cooking grates provide superior heat retention and create professional grill marks while delivering long-lasting durability.
Rear Infrared Rotisserie Burner
Exclusive to the 42" model, the built-in rear infrared burner delivers intense radiant heat ideal for rotisserie cooking, producing perfectly browned, juicy roasts and poultry.
Flame-Thrower Ignition System
The advanced flame-thrower ignition system sends a direct flame to the burner ports for instant, reliable ignition every time.
Natural Convection Hood Design
The angled hood promotes efficient heat circulation, helping maintain consistent cooking temperatures across the entire grilling surface.
Dual Interior Grill Lights
Integrated interior lights illuminate the cooking surface, making it easy to grill with precision during evening gatherings or late-night cooks.
Flame Carryover Safety System
The flame carryover system automatically relights burners if they are extinguished by wind, ensuring continuous and safe operation.
Flavor Bars for Enhanced Taste
Strategically placed stainless steel flavor bars vaporize drippings to enhance flavor while protecting burners from grease buildup.
Full-Width Grease Management Tray
A large 304 stainless steel grease tray collects grease and drippings efficiently, reducing flare-ups and simplifying cleanup.
Premium Design Features
Anti-theft control knobs with hidden security screw
Cool-touch rubberized control knobs
Back rain gutter to prevent water intrusion
Handle cooling air vents to reduce heat transfer
Heat spacer between handle and hood
Bumper system for soft lid closure
Adjustable warming rack with two positions
Easy-access removable control panel for maintenance
Built-in safety valves with push-and-turn ignition protection
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
