Freight Claim, Refund & Return, and Warranty Policies
Comprehensive Warranty
Description
Professional Power Meets Freestanding Flexibility
Experience the ultimate in outdoor cooking versatility with The Ranch Hand by Le Griddle (Model GFE75 CK) — a premium 2-burner natural gas griddle paired with a full 304 stainless steel freestanding cart. Handcrafted in the USA and inspired by the tradition of French plancha-style cooking, this setup combines precise heat control, rugged durability, and refined design to elevate your backyard culinary experience.
Premium Features
Complete Freestanding Set: Includes The Ranch Hand 2-Burner Gas Griddle (GFE75) and 304 Stainless Steel Cart (GFCART75) — ready to install and enjoy.
Dual U-Shaped Burners: Two powerful stainless steel burners deliver 18,000 BTUs total for consistent, even heating across the griddle surface.
463 Sq. In. Cooking Area: Spacious 29 ⅜" × 15 ¾" surface offers plenty of room to cook for family and guests.
Cast-Iron Base Plate: Ensures even heat distribution across the entire griddle for perfect searing and cooking precision.
304 Stainless Steel Construction: Premium-grade, weather-resistant material ensures lasting durability and easy maintenance.
Fold-Down Side Shelves: Dual shelves provide convenient prep space and fold flat for compact storage (each holds up to 20 lbs).
Smooth Mobility: Equipped with four swivel casters (two locking) for easy movement and stability.
Safe & Reliable: Integrated safety shut-off thermocouples cut gas flow if the flame is accidentally extinguished.
Battery-Powered Ignition: Simple, push-button startup for effortless lighting.
Easy Cleanup: Removable grease tray for quick, efficient cleaning.
Fuel Flexibility: Includes both Natural Gas (GHK144 hose) and Propane (RONHK kit) options, with opposite gas orifices for conversion.
Made in the USA: Engineered for professional-grade performance and long-term reliability.
Specifications
Model Name: The Ranch Hand
Model Number: GFE75 CK
Cooking Surface: 29 ⅜" W × 15 ¾" D (463 sq. in.)
Burners: 2 Stainless Steel U-Shape Burners
Total Output: 18,000 BTUs
Gas Type: Natural Gas (Propane conversion orifices included)
Lifetime Warranty: Cooking surface and burners free from manufacturer defects (for original owner).
10-Year Warranty: All other components free from manufacturer defects (for original owner).
Note: Lid sold separately. Natural Gas and Propane hose kits included. Use only in well-ventilated outdoor environments.
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
We’re here to ensure you receive the support you need and the quality you expect.
Comprehensive Warranty
Le Griddle is proud to offer one of the most comprehensive warranty programs in the outdoor cooking industry, backing its products with long-term protection and proven manufacturing standards.
Warranty Coverage
Lifetime Warranty All Le Griddle gas and electric cooking surfaces and burners are warranted free from manufacturer defects for the lifetime of the product to the original owner.
10-Year Warranty All other parts and components are warranted free from manufacturer defects for 10 years to the original owner.
This warranty is non-transferable and applies only to the original purchaser.
What This Warranty Covers
Manufacturer defects in materials or workmanship
One-time replacement of original defective parts
Warranty coverage is limited to replacement parts only. Labor, shipping, removal, or installation costs are not covered.
What Is Not Covered
This warranty does not cover:
Temporary deformation of the cooking plate caused by high heat (this is normal and resolves once cooled)
Normal wear and cosmetic changes that do not affect performance (scratches, discoloration, surface changes)
Rust, cracks, or surface deformation that do not impact operation
Damage caused by misuse, abnormal use, product modification, or failure to follow operating instructions
Damage caused by improper cleaning products (including chlorine-based cleaners)
Damage resulting from drops, impacts, or accidents
Inspection & Claims
Le Griddle appliances are carefully inspected before shipment. If you discover any issues:
Out-of-box issues must be reported to the retailer within 48 hours of delivery
If your appliance is not functioning properly, contact support@primegrillshop.com
To submit a warranty claim, the owner must retain and provide the original proof of purchase.
Usage & Eligibility
Warranty applies to original owner only
No product registration is required
Residential use: Covered for both gas and electric units
Commercial use: Covered for electric units only (at this time)
