The TrueFlame 32″ Natural Gas Grill brings commercial-grade craftsmanship and modern luxury to your outdoor kitchen. Featuring four 14,000 BTU #304 cast stainless steel burners, it delivers 56,000 BTUs of balanced heat across 716 sq. in. of cooking surface. From searing to slow roasting, this grill offers consistent results backed by precision-engineered heat distribution and square stainless steel cooking grates.
Designed for Performance and Ambiance
The TrueFlame 32″ combines professional performance with sophisticated lighting and usability. The patent-pending multi-position hood allows effortless operation, while LED control lights shift from white to red to indicate active burners. Inside, halogen illumination and an optional infrared sear burner extend your culinary creativity long after sunset.
New to infrared technology? Our guide Infrared Grill Burners Explained walks through exactly how rear infrared burners perform and when they matter most.
Key Features
#304 Stainless Steel Construction – Built for durability and corrosion resistance.
4 Cast Stainless Steel Burners – 14,000 BTUs each for 56,000 total BTUs.
716 sq. in. Cooking Surface – Includes removable warming rack.
Front Panel LED Lighting: Full-length LED strip above knobs
LED Indicator Lighting: White-to-red bezel lighting behind each knob
Interior Lighting: Halogen Lighting
Design & Functionality
Hood Design: Patent-Pending Balanced Multi-Position Hood Hinge
Rotisserie Kit: Optional
Burger Count (Approximate Capacity): 18
Warranty & Certifications
Warranty: Gold Standard Lifetime Warranty
Certifications: CSA Certified, ETL Rated for Outdoor Use
TrueFlame Grill Specifications
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
Warranty is valid for original purchaser at original site of delivery with proof of purchase and photo documentation only. Registration form must be submitted online within 30 days of the purchase date to validate the warranty. Warranty is void upontransfer of ownership.
Which TrueFlame Built-In Grill Is Right for You?
Quickly compare TrueFlame’s built-in grill lineup to find the right fit for your outdoor kitchen, cooking style, and budget.
Model
Best For
Key Advantage
Standout Feature
E Series 25
Smaller outdoor kitchens and buyers who want a compact entry point
Most space-efficient way to get TrueFlame built-in performance
Compact 25-inch format with #304 stainless construction and strong everyday value
E Series 32
Everyday built-in grilling with more room and stronger burner capacity
Balanced size, power, and value
Four-burner layout with 56,000 total BTUs in a streamlined package
TrueFlame 25
Buyers who want a more premium 25-inch built-in grill
Upgraded lighting and cooking flexibility over the E Series tier
Rear infrared burner with premium lighting package
TrueFlame 32
Serious grillers who want premium performance in a manageable size
Stronger materials, more premium features, and more cooking versatility
Rear infrared burner, LED and halogen lighting, and larger cooking area
TrueFlame 40
Larger outdoor kitchens and buyers who want the most cooking capacity
Maximum built-in capacity and premium feature set in the TrueFlame lineup
Five-burner 40-inch format with high-capacity cooking area and rear infrared burner
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