A compact freestanding natural gas grill with durable stainless steel construction, dependable three-burner performance, and a matching deluxe cart for a complete outdoor cooking station.
✓ #304 Stainless Steel Construction
✓ Three 14,000 BTU Stainless Steel Burners
✓ 42,000 Total BTUs of Cooking Power
✓ 8mm Round Stainless Steel Cooking Grates
✓ Heat Zone Separators with Stainless Steel Flame Tamers
✓ Deluxe Cart with Folding Shelves, Storage & Locking Casters
The TrueFlame E Series 25" 3-Burner Freestanding Natural Gas Grill with Deluxe Cart is built for buyers who want premium stainless steel construction, reliable everyday grilling performance, and the convenience of a fully matched freestanding cart in a more compact footprint.
Freight Claim, Refund & Return, and Warranty Policies
Gold Standard Warranty
Description
A Premium Freestanding Natural Gas Grill For Backyard Cooking
Meet the TrueFlame E Series 25 Inch 3 Burner Freestanding Natural Gas Grill with Cart. This model brings dependable natural gas grilling right to your backyard with a cart-based setup designed for homeowners who want straightforward, high-quality performance.
With three burners, you gain flexible heat control across a compact 25-inch footprint, making it easy to create multi-zone cooking for weeknight suppers or weekend cookouts. The freestanding design with a cart offers a stable, ready-to-grill platform that fits into your outdoor space without the need for built-in installation.
What sets this grill apart is its dedicated freestanding form in the TrueFlame E Series lineup, packaged in a compact 25-inch, three-burner configuration. It’s a practical, premium choice for grilling sessions that demand reliable heat and straightforward setup.
Ideal For
Homeowners seeking a reliable natural gas grill with a dedicated cart.
Backyard cooks who want a 3-burner setup for everyday meals and weekend barbecues.
Anyone upgrading from a tabletop grill to a freestanding unit with cart convenience.
Why Choose This Grill?
This model offers a purpose-built freestanding experience designed for natural gas grilling, with a compact 25-inch footprint and three burners for flexible cooking. It delivers a straightforward, premium grilling experience without the complexity of larger setups, making it an ideal upgrade from smaller grills.
Premium durability and homeowner-friendly design come together in this 25-inch, 3-burner freestanding grill with cart. It’s built to deliver dependable heat and reliable performance for everyday dinners and weekend gatherings alike.
Efficient heat. Reliable power. Backed by an uncompromising design for the long haul.
🔥 Three Burners For Flexible Cooking
Three burners give you versatile heat options across a compact 25-inch footprint, helping you manage sear heat and even cooking in one convenient unit.
⚡ Natural Gas For Quick Starts
Natural gas fueling provides steady, reliable performance for fast setup and consistent grilling sessions without the need for refillable tanks.
🧭 Freestanding Design With Cart For Easy Placement
The freestanding unit sits on a cart, offering a stable base and straightforward placement in your outdoor space for everyday grilling.
🧰 Cart-Integrated Convenience
The cart design adds ease of positioning and use, keeping the grill ready for quick meals and social gatherings alike.
🎯 Compact 25-Inch Footprint
The 25-inch size keeps the grill conveniently scaled for backyard patios and decks where space matters, while still delivering three burners of cooking power.
🏡 Backyard-Ready Grilling Comfort
Designed to fit into real-home grilling scenarios, this TrueFlame E Series model brings a premium, user-friendly grilling experience to your outdoor space.
Key Features
✓ Freestanding 25-Inch E Series Grill with Matching Deluxe Cart ✓ #304 Stainless Steel Construction ✓ Three 14,000 BTU Stainless Steel Burners ✓ 42,000 Total BTUs of Cooking Power ✓ 8mm Round Stainless Steel Cooking Grates ✓ Heat Zone Separators for More Controlled Cooking ✓ #304 Stainless Steel Flame Tamers ✓ Piezo Ignition with Manual Flash Tube Backup ✓ Deluxe Cart with Fold-Down Side Shelves ✓ Dual Access Doors for Convenient Storage ✓ Built-In Paper Towel Holder ✓ Front-Locking Caster Wheels for Mobility and Stability
Specifications
✓ Configuration: Freestanding grill with matching deluxe cart ✓ Fuel Type: Natural Gas ✓ Grill Width: 25 inches ✓ Main Burners: 3 stainless steel burners ✓ BTU Output Per Burner: 14,000 BTUs ✓ Total BTUs: 42,000 BTUs ✓ Cooking Grates: 8mm round stainless steel ✓ Flame Tamers: #304 stainless steel ✓ Heat Zone Control: Integrated heat zone separators ✓ Ignition System: Piezo ignition with manual flash tube backup ✓ Construction Material: #304 stainless steel ✓ Certification: ETL Certified ✓ Warranty: Gold Standard Lifetime Warranty ✓ Cart Construction: Stainless steel ✓ Cart Shelves: Fold-down side shelves ✓ Cart Storage: Dual magnetic-latch access doors ✓ Cart Mobility: Front-locking caster wheels ✓ Cart Extras: Built-in paper towel holder and ventilation
Freight Claim, Refund & Return, and Warranty Policies
Freight Claim, Refund & Return, and Warranty Policies
FREIGHT CLAIMS
Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.
By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.
Record any damage or missing pieces directly on the delivery receipt.
Concealed damages will be paid out at 1/3 of the cost.
Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.
Report any damage within two business days, including delivery details and photos showing the issue.
Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.
RETURN POLICY
Submit your return request within 15 days of delivery.
You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.
Please also note that a 20% restocking fee may apply to approved returns.
If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days
From the date this email is received, you will have 10 days to return the product.
Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.
Items returned outside of this process or timeframe are not eligible for a refund.
WARRANTY POLICY
At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.
Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.
How Warranty Support Works
All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.
If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.
Please gather the following before beginning a warranty claim:
Product serial number
Part numbers (if applicable)
Photos or videos of the issue
Notes from troubleshooting with manufacturer support
Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.
Warranty Claim Process
Although each manufacturer’s process may differ, warranty claims typically follow these steps:
Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.
Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.
Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.
Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.
5. Email chad@primegrillshop.com with all of the relevant information.
Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.
Replacement Part Lead Times
Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.
Please note:
Backordered items may extend the processing timeline.
Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.
Freight Damage vs. Warranty Claims
A warranty claim and a freight claim cannot be filed for the same issue.
Freight Damage (Shipping Damage):
Includes any visible or concealed damage that occurs during shipping.
Must be reported within 48 hours of delivery.
Should be filed as a freight claim, not a warranty claim.
Warranty Claim (Defective Product):
Applies when a product or part is defective but not damaged during delivery.
Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.
Damaged Components Upon Arrival
If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.
If visible damage is noticed at delivery, we strongly recommend:
Refusing the shipment, which automatically classifies the issue as freight damage.
Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.
If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.
Professional Installation Requirements
We strongly recommend having your product installed by a licensed professional.
Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.
This applies especially to:
Gas appliances
Grills and outdoor kitchen components
Electrical products
Venting systems
Refrigeration units
Proper installation ensures safety, performance, and full warranty coverage.
We’re Here to Help
Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.
Warranty is valid for original purchaser at original site of delivery with proof of purchase and photo documentation only. Registration form must be submitted online within 30 days of the purchase date to validate the warranty. Warranty is void upontransfer of ownership.
Which TrueFlame Freestanding Grill Is Right for You?
Quickly compare TrueFlame’s freestanding grill lineup to find the right fit for your outdoor space, cooking style, and feature preferences.
Model
Best For
Key Advantage
Standout Feature
E Series 25 Freestanding
Smaller patios and buyers who want a compact freestanding grill
Most space-efficient way to get TrueFlame freestanding performance
Compact 25-inch format with strong everyday burner power and deluxe-cart convenience
E Series 32 Freestanding
Everyday freestanding grilling with more room and stronger value
Balanced size, four-burner capacity, and price
56,000 BTUs with a larger cooking surface in a streamlined package
TrueFlame 25 Freestanding
Buyers who want a more premium compact freestanding grill
Upgraded feature set over the E Series tier
Rear infrared burner with premium lighting and deluxe-cart setup
TrueFlame 32 Freestanding
Serious grillers who want premium performance in a manageable freestanding size
More premium features, stronger cooking flexibility, and more room to grill
Rear infrared burner, upgraded lighting, and larger total cooking area
TrueFlame 40 Freestanding
Larger outdoor spaces and buyers who want the most grill capacity
Maximum freestanding capacity in the TrueFlame grill lineup
Five-burner 40-inch format with rear infrared burner and premium lighting
TrueFlame 30 Griddle Freestanding
Buyers who want a dedicated freestanding flat-top cooking station
Purpose-built griddle performance instead of traditional grate grilling
30-inch freestanding griddle format for breakfast, smash burgers, stir-fry, and more
FREE SHIPPING IN THE LOWER 48
At Prime Grill Shop, we offer fast and free shipping to anywhere in the United States except Hawaii and Alaska.
TALK TO US
Got questions? Prime Grill Shop has answers. Call us at (970) 661-9122 or email support@primegrillshop.com
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