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Kamado Joe

Authorized Dealer

Kamado Joe Big Joe™ Konnected Joe™ 24-Inch WiFi Digital Charcoal Grill & Smoker with Cart

Kamado Joe Big Joe™ Konnected Joe™ 24-Inch WiFi Digital Charcoal Grill & Smoker with Cart

24-Inch WiFi Digital Ceramic Charcoal Grill & Smoker with Automatic Fire Starting, App Control, and Cart

✔ Automatic fire starting makes charcoal grilling easier
✔ WiFi app control helps you monitor temperature, time, and meat probes
✔ 450 sq. in. cooking area gives you more room for larger meals and entertaining
✔ Kontrol Fan™ maintains steady heat from 225°F to 700°F

The Kamado Joe Big Joe™ Konnected Joe™ is a large-format digital ceramic charcoal grill and smoker built for cooks who want authentic kamado flavor, more cooking space, automatic ignition, WiFi monitoring, and precision temperature control.

$2,999.99 USD
$2,999.99 USD
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Full Manufacturer Warranty

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Description

The Kamado Joe Big Joe™ Konnected Joe™ 24-Inch WiFi Digital Charcoal Grill & Smoker combines the authentic flavor of ceramic kamado cooking with the convenience of digital temperature control. Built for cooks who want more space, easier ignition, and smarter charcoal grilling, this larger Konnected Joe gives you 450 square inches of cooking space with app-connected control and classic Kamado Joe performance.

The Automatic Fire Starter makes lighting charcoal simple with the push of a button, while the Digital Kontrol Board and Kamado Joe App let you set temperature, monitor cooking progress, track meat probes, and manage cooks with more confidence. Once your temperature is set, the Kontrol Fan™ helps maintain steady heat from 225°F to 700°F, making it easier to smoke low and slow, roast, bake, sear, or grill over charcoal.

Choose Automatic Cook Mode for hands-free digital control or switch to Traditional Mode for a classic kamado-style cooking experience. The included 2-Tier Divide & Conquer® Cooking System allows you to cook different foods at different temperatures, while the Air Lift™ Hinge, Kontrol Tower™ Top Vent, AMP firebox, fiberglass mesh gasket, and premium cart add convenience, airflow control, durability, and stability.

With its large 24-inch cooking surface, folding aluminum side shelves, stainless steel cooking grates, heat deflectors, accessory rack, ash tool, and included meat probe, the Big Joe Konnected Joe is designed for serious charcoal cooks who want the flavor of a traditional ceramic grill with the control of modern digital technology.

Key Features

✔ 24-Inch WiFi Digital Ceramic Grill & Smoker
Combines large-format kamado cooking with digital temperature control, app connectivity, and authentic charcoal flavor.
✔ 450 Square Inches of Cooking Space
Provides a spacious cooking surface for smoking, grilling, roasting, baking, searing, and entertaining.
✔ Automatic Fire Starter
Lights charcoal with the push of a button, eliminating the need for a separate fire starter.
✔ Digital Kontrol Board
Allows you to set cooking temperature, view alerts, monitor performance, and manage digital cooking modes directly from the grill.
✔ Kamado Joe App Connectivity
Lets you set temperature and time, monitor meat probes, follow cooks, and discover recipes from your smartphone.
✔ Kontrol Fan™ Temperature Control
Automatically maintains your selected temperature from 225°F to 700°F for more consistent cooking.
✔ Automatic or Traditional Cooking Modes
Use Automatic Cook Mode for digital precision or Traditional Mode for classic kamado-style control.
✔ 2-Tier Divide & Conquer® Cooking System
Creates flexible multi-zone cooking so you can prepare different foods at different temperatures.
✔ Air Lift™ Hinge
Reduces dome weight for smoother, easier opening and closing.
✔ Kontrol Tower™ Top Vent
Helps maintain steady airflow settings during cooking and dome openings.
✔ AMP Firebox and Fiberglass Mesh Gasket
Support long-lasting ceramic performance, heat retention, smoke control, and cooking efficiency.
✔ Premium Included Accessories
Includes grill cart, folding aluminum side shelves, stainless steel cooking grates, heat deflectors, one meat probe, accessory rack, and ash tool.

Specifications

Specification Details
Brand Kamado Joe
Model Big Joe™ Konnected Joe™
Product Type WiFi Digital Charcoal Grill & Smoker
Grill Size 24 inches
Cooking Surface Diameter 24 in. / 61 cm
Primary Cooking Area 450 sq. in. / 0.29 sq. m
Temperature Range 225°F to 700°F / 107°C to 371°C
Maximum Charcoal Capacity 9.9 lb. / 4.5 kg
Overall Width 58.5 in. / 148.5 cm
Overall Height 53.7 in. / 136.5 cm
Overall Depth 36.2 in. / 92 cm
Product Weight 341.7 lb. / 155 kg
Shipping Width 39.1 in. / 99.4 cm
Shipping Height 39.6 in. / 100.6 cm
Shipping Depth 35.4 in. / 90 cm
Shipping Weight 198.4 lb. / 90 kg
Cooking System 2-Tier Divide & Conquer® Cooking System
Ignition Automatic Fire Starter
Temperature Control Digital Kontrol Board and Kontrol Fan™
App Compatible Yes, Kamado Joe App
Cooking Modes Automatic Cook Mode and Traditional Mode
Top Vent Kontrol Tower™ Top Vent
Hinge Air Lift™ Hinge
Firebox AMP Firebox
Gasket Fiberglass mesh gasket
Grates Stainless steel cooking grates
Cart Premium grill cart
Side Shelves Folding aluminum side shelves
Included Accessories Heat deflectors, one meat probe, accessory rack, ash tool, stainless steel cooking grates, folding aluminum side shelves, and grill cart
Manuals & Documents

Manuals

Additional Documents
Freight Claim, Refund & Return, and Warranty Policies

Freight Claim, Refund & Return, and Warranty Policies

FREIGHT CLAIMS

Open and inspect the order while the delivery driver is present. If delivery driver does not provide sufficient time to do so, please notate the delivery receipt.

By signing the delivery receipt without noting any damage or missing items, you confirm that your order arrived complete and in excellent condition.

Record any damage or missing pieces directly on the delivery receipt.

Concealed damages will be paid out at 1/3 of the cost.

Do not discard damaged item(s) or any original packaging. For severe damage, write “Refused due to damage” on the delivery receipt and contact us immediately.

Report any damage within two business days, including delivery details and photos showing the issue.

You may report a freight cliaim here: https://weareafdistributors.com/freight-claim-policy/

Damaged item(s) must be returned within 30 days. Failure to return them will result in a charge to the original payment method.

RETURN POLICY

Submit your return request within 15 days of delivery.

You will receive an email within 1-2 business days confirming whether your return request has been approved or denied.

Please also note that a 20% restocking fee may apply to approved returns.

If approved, you will receive an itemized Return Authorization, return shipping labels (if requested), and detailed instructions within 1–2 business days

From the date this email is received, you will have 10 days to return the product.

Once the distributor receives and inspects the returned item(s), your refund will be issued within 2-3 weeks.

Items returned outside of this process or timeframe are not eligible for a refund.

WARRANTY POLICY

At Prime Grill Shop, we partner with trusted manufacturers who stand behind the quality of their products. Every product we sell includes the manufacturer’s warranty, and our team is here to help you navigate the warranty process with clarity and confidence.

Our staff brings decades of experience supporting customers with warranty issues, and we are committed to ensuring a smooth, transparent experience from start to finish.

How Warranty Support Works

All warranties associated with Prime Grill Shop products are manufacturer warranties. Each manufacturer establishes its own warranty terms, approved replacement parts, and claim procedures.

If you experience an issue with a product you’ve purchased, the first step is to contact the manufacturer’s technical support team. They will help diagnose the problem and identify the part numbers or information needed to move forward.

Please gather the following before beginning a warranty claim:

Product serial number

Part numbers (if applicable)

Photos or videos of the issue

Notes from troubleshooting with manufacturer support

Prime Grill Shop is always available to assist if you need clarification or guidance throughout the process.

Warranty Claim Process

Although each manufacturer’s process may differ, warranty claims typically follow these steps:

  1. Contact the manufacturer’s technical support team to troubleshoot and identify any defective components.

  2. Collect all required information, including serial numbers, part numbers, photos, troubleshooting notes, or case numbers provided by the manufacturer.

  3. Follow the manufacturer’s instructions for submitting a claim or requesting replacement parts.

  4. Receive updates directly from the manufacturer, including estimated shipping dates, part availability, or tracking information.

       5. Email chad@primegrillshop.com with all of the relevant information.  

Prime Grill Shop’s support team remains available if you need additional assistance or help communicating with the manufacturer.

Replacement Part Lead Times

Lead times for warranty parts vary depending on the manufacturer and current inventory levels. Some manufacturers ship replacement parts directly to customers, while others ship to fulfillment centers or retailers.

Please note:

Backordered items may extend the processing timeline.

Once replacement items are available, they will ship as soon as possible from the manufacturer or fulfillment partner.

Freight Damage vs. Warranty Claims

A warranty claim and a freight claim cannot be filed for the same issue.

Freight Damage (Shipping Damage):

Includes any visible or concealed damage that occurs during shipping.

Must be reported within 48 hours of delivery.

Should be filed as a freight claim, not a warranty claim.

Warranty Claim (Defective Product):

Applies when a product or part is defective but not damaged during delivery.

Although special circumstances exist, it is highly unlikely for an issue to require both a freight and a warranty claim.

Damaged Components Upon Arrival

If any product arrives with visible damage—manufacturers generally offer individual component replacements, so a full set replacement is usually not needed.

If visible damage is noticed at delivery, we strongly recommend:

Refusing the shipment, which automatically classifies the issue as freight damage.

Contacting Prime Grill Shop immediately so we can arrange replacement or next steps.

If the damage is discovered more than 48 hours after delivery, please follow the warranty claim process.

Professional Installation Requirements

We strongly recommend having your product installed by a licensed professional.

Most manufacturers require professional installation and may void the warranty or deny claims if improper installation is found.

This applies especially to:

Gas appliances

Grills and outdoor kitchen components

Electrical products

Venting systems

Refrigeration units

Proper installation ensures safety, performance, and full warranty coverage.

We’re Here to Help

Prime Grill Shop is committed to supporting you throughout your warranty experience. If you have questions about warranty terms, freight damage, replacement parts, or next steps, our team is ready to assist.

Contact Us:
support@primegrillshop.com

We’re here to ensure you receive the support you need and the quality you expect.

Which Kamado Joe Grill Is Right for You?

Quickly compare Kamado Joe’s ceramic grill lineup to find the right fit for your cooking style, space, and feature preferences.

Model Best For Key Advantage Standout Feature
Classic Joe® Series II 18-inch ceramic grill · 250 sq. in. Backyard cooks who want premium kamado performance in a manageable everyday size Great balance of ceramic heat retention, upgraded control, and ease of use Air Lift™ Hinge, Kontrol Tower™ Top Vent, and 2-Tier Divide & Conquer® cooking
Classic Joe® Series III 18-inch ceramic grill · 250 sq. in. Cooks who want the most advanced Classic Joe experience without going larger Adds more cooking versatility and enhanced smoking performance 3-Tier Divide & Conquer® system with SlōRoller® Hyperbolic Insert
Classic Joe® Series III Standalone 18-inch standalone ceramic grill · 250 sq. in. Outdoor kitchen builds that need compact premium kamado performance Series III features in a standalone format for built-in-style installations SlōRoller®, 3-Tier Divide & Conquer®, Air Lift™ Hinge, and ceramic heat retention
Konnected Joe™ 18-inch WiFi digital charcoal grill · 250 sq. in. Cooks who want charcoal flavor with easier digital temperature control Brings automatic ignition, app control, and digital temperature management to kamado cooking Automatic Fire Starter, Kamado Joe App, and Kontrol Fan™ temperature control
Big Joe® Series II 24-inch ceramic grill · 450 sq. in. Families, frequent entertainers, and cooks who want more room than the Classic Joe Large-format kamado cooking with premium Series II convenience features 450 sq. in. cooking area, Air Lift™ Hinge, and 2-Tier Divide & Conquer® system
Big Joe® Series II Standalone 24-inch standalone ceramic grill · 450 sq. in. Outdoor kitchens that need more cooking space without a cart Big Joe capacity in a standalone format for custom outdoor kitchen layouts Large 24-inch ceramic body with 2-Tier Divide & Conquer® cooking
Big Joe® Series III 24-inch ceramic grill · 450 sq. in. Serious outdoor cooks who want Kamado Joe’s flagship non-digital grill experience More space, advanced smoking capability, and premium multi-level cooking 3-Tier Divide & Conquer®, SlōRoller®, charcoal basket, and Air Lift™ Hinge
Big Joe® Series III Standalone 24-inch standalone ceramic grill · 450 sq. in. Premium outdoor kitchen builds that need large-format kamado performance Flagship Big Joe features in a standalone outdoor-kitchen-ready format SlōRoller®, 3-Tier Divide & Conquer®, stainless steel charcoal basket, and ceramic heat control
Big Joe™ Konnected Joe™ 24-inch WiFi digital charcoal grill · 450 sq. in. Cooks who want Big Joe capacity with automatic ignition and digital charcoal control Combines large-format kamado cooking with WiFi monitoring and easier temperature management 450 sq. in. cooking area, Automatic Fire Starter, Kamado Joe App, and Kontrol Fan™

Quick Buying Guidance

Choose Classic Joe if you want a premium 18-inch kamado for everyday grilling.

Choose Big Joe if you cook for larger groups or want more cooking surface area.

Choose Series III if you want Kamado Joe’s most advanced non-digital features, including the SlōRoller® insert.

Choose Konnected Joe if you want automatic ignition, WiFi control, and easier temperature management.

Choose Standalone if you are building the grill into an outdoor kitchen.

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